Contact information

Customer Support — skinwell

1. Our Commitment

At skinwell, we value our customers and aim to provide the best possible service.

We’re always happy to answer your questions, listen to feedback, and assist you with orders, deliveries, or product information.

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2. How to Contact Us

You can reach our customer care team through the following channels:

📞 Phone: 03186650914
📧 Email: skinwell947@gmail.com
💬 Social Media: Instagram / Facebook DM (if applicable)
📍 Address: 2nd Floor, Zainab Plaza, Main Link Road, Lahore

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3. Customer Support Hours

Our customer support team is available during the following hours:

🕒 Monday to Saturday: 10:00 AM – 7:00 PM
📅 Sunday: Closed (messages will be answered the next working day)

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4. Response Time

We aim to respond to all calls, messages, or emails within 24 hours.

During busy periods or public holidays, response times may be slightly longer, but we will get back to you as soon as possible.

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5. Order & Delivery Inquiries

For questions related to your order or delivery:

Please include your Order ID, Full Name, and Contact Number so we can quickly locate your order and assist you.

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6. Feedback & Complaints

Your feedback helps us improve!

If you have any suggestions, complaints, or product issues, please reach out directly to our customer support team.

We will investigate and provide a fair resolution within 2–3 working days.

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7. Privacy & Security

All information shared through our contact channels (phone, email, or messages) is kept strictly confidential.

We do not share your personal details with any third parties without your consent.

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8. Important Note

Please avoid sharing sensitive information (like bank details or OTP codes) through social media or unofficial numbers.

Our official contact number is 03186650914 — any other number claiming to represent skinwell should be verified before communication.

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9. Contact Summary

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